1. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, such as when you engage with our manual support team on Telegram or WhatsApp. The personal information we collect includes:
- Contact Data (Email address, WhatsApp number, Telegram ID).
- Payment Data (Wallet addresses, transaction IDs for Crypto/Wise/Payoneer).
- Technical Data (IP address, location, device information for account verification).
2. How We Use Your Information
We use the information we collect primarily to facilitate the delivery of your verified digital assets and to provide manual technical support. Specifically, we use your data to:
- Process your manual orders and deliver login credentials securely.
- Verify your identity to prevent fraudulent transactions.
- Provide 7-day replacement warranty and technical assistance.
- Improve our verification methodology and residential IP management.
3. Data Security & Retention
We implement robust technical and organizational security measures designed to protect the security of any personal information we process. Once your order is successfully delivered and the warranty period expires, we do not store sensitive credentials on our local servers. We treat your KYC documents with extreme confidentiality and use them strictly for the intended platform verification.
4. Sharing Your Information
We only share information with your consent, to comply with laws, to provide you with services, or to protect your rights. We do not sell or rent your personal data to third-party marketing agencies. Your data is only exposed to necessary payment processors or during the platform's official verification process.
5. Cookies and Tracking
Our website uses basic cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, although this may affect certain functionalities of our marketplace.
6. Your Privacy Rights
In some regions, you have certain rights under applicable data protection laws. These may include the right to request access to and obtain a copy of your personal information, to request rectification or erasure, or to restrict the processing of your personal information.
Concerns About Privacy?
If you have questions regarding how we handle your sensitive data, our privacy officer is available via manual chat.